Shipping policy

Some items will ship directly from our warehouse, while the rest will be manufactured and shipped directly from our factories in the USA, Canada, and Australia.

We partner with major international shipping companies such as FedEx, SF Express, DHL, UPS, and EMS, and work with local couriers to deliver directly to your door. We are proud to offer a flat shipping rate.

Delivery takes approximately 10 to 20 days. We will process your order and provide the tracking number within 24 hours. However, delivery time is determined by the shipping companies and government regulations.

You will be charged when you place your order, and all payments must be verified and authorized before delivery, which may take several days to process. To prevent credit card fraud, orders with incorrect billing information or that require additional verification may be delayed and/or canceled.

Delivery Process:
We begin processing your order immediately, which means we cannot make changes (including address changes) after you place your order. We only ship to the address provided when you place your order. You will only be charged for the products shipped, along with any applicable shipping costs and fees.

Once your order has shipped, you will receive a confirmation email.

We only ship orders on business days, not on Saturdays or holidays.

On average, order processing takes 1 to 2 business days. For some products, it may take longer, especially on weekends (up to 10 days), or if your order contains popular products with availability issues. Orders are shipped once product availability is confirmed.

For orders with multiple products, items may be shipped separately and arrive at different times due to the location of our manufacturing partners.

Deliveries:
Once your order has been shipped, the estimated delivery time varies between 10 and 20 business days, depending on the country or region. Specific delivery dates are neither guaranteed nor guaranteed.

For your information, we provide the following estimated delivery times:

Germany: 10-20+ days

Note: The days mentioned are estimates in business days only. While we make every effort to ensure your order is delivered on time, xlvmfogs is not responsible for circumstances beyond our control, such as necessary postal or customs procedures, holidays, adverse weather conditions, labor disputes, protests, etc., which may cause delays beyond the original delivery estimates.

Duties, taxes, and other charges:
For international shipments, import duties, taxes, and/or customs clearance fees may apply and are levied when the shipment arrives in the recipient's country. These charges are the sole responsibility of the recipient. xlvmfogs has no control over these charges and cannot predict their amount. If a shipment is refused and returned, you are responsible for any subsequent import charges and return shipping costs.

Customs regulations vary significantly from country to country. If you have any questions, we recommend contacting your local customs office for more information.

Lost/Stolen/Damaged Packages:
xlvmfogs is not responsible for lost, stolen, or damaged packages. If your tracking information indicates that your package has been delivered to your address but you have not received it, please report this and/or file a claim with the relevant shipping company.

Note: We rely on the tracking link timestamp information and the shipping company's delivery confirmation when reviewing claims for damage or returns, and we may not be able to acknowledge your claim if this information is not reported.

Incorrect Address Disclaimer: It is the buyer's responsibility to ensure that the shipping address provided is correct before placing an order. We will begin processing your order immediately, so we cannot make changes after it has been placed. If your order has already been processed by our shipping department, we cannot retrieve it to change the address.

Feedback: We greatly value your opinions, questions, or concerns. Please feel free to email us at service@xlvmfogs.com to let us know your feedback. We take your comments seriously and are always looking for ways to improve.